Support Ticket
Your clients are happier and more likely to trust you if you answer their queries fast. Support Ticket makes it super easy for your clients to create tickets, and allows you to resolve them quickly and easily.
The smartest way to manage your customer support tickets
Support Ticket is the ONLY ticket management tool that makes it easy for you to manage support tickets smoothly. You and your team can access your clients’ tickets, respond to them, and resolve them - in a few clicks.
Improve your customer service experience
Keep track of all your tickets and agents with ease. support ticket centralized dashboard puts all clients tickets, as well as all your agents in one place. This way, it’ll be easy to ensure that queries are being addressed at the right time.
Make it super easy for your clients to create tickets. With TicketGo SaaS, your clients can open tickets in seconds. They also receive instant responses from your agents - so they can rest, assured that help is on the way.
Attend to your customers’ queries in record time, and gain their trust. With TicketGo SaaS, multiple admins from your team can access and manage tickets.
Support Ticket makes creating tickets fun and simple for your clients. Your clients can select their query from a list of FAQs, fill the simplified form, attach files, submit, and receive a unique ticket ID - In a matter of seconds!
Organize & Manage Your Support Ticket System
Get easy access to open and closed ticket statistics. A visual presentation of categories and a monthly generated ticket chart are presented.
Manage and control your entire support ticket system without lifting a finger. Create ticket categories, organize tickets, respond to them, and edit their status. Add multiple admins and agents, assign customer requests to them - and do so much more!
View all your tickets and agents at a glance. Access the statistics of all your tickets and agents. View a monthly support ticket chart, get a graphical presentation of all ticket categories, and more! - in just one dashboard.
The Frequently Asked Questions are always convenient no matter what. What about the feature which adds more benefit to that? Here, this Knowledge Base Module is helping you with the same. You can update the “Knowledgebase Category” according to your requirements and familiarity, and you can give a thorough description under the particular title.
Communicate with your customers seamlessly
The custom ticket form has made the process of questioning easy and reliable. Once you submit the ticket, a unique link has been generated for you for further communication which makes the whole process smooth.
Make it easy for clients to follow up on their tickets
Add new tickets as and when required. Get a detailed list of all the generated tickets with their respective ticket IDs, categories, subject, status, and essential information. Edit them by adding a new response or changing the status with a simple click.
Why choose dedicated modules for your business?
With StriveMake, you can conveniently manage all your business functions from a single location.
Empower Your Workforce with StriveMake
Access over Premium Add-ons for Accounting, HR, Payments, Leads, Communication, Management, and more, all in one place!
- Pay-as-you-go
- Unlimited installation
- Secure cloud storage
- Instant activation
- Cancel anytime
- All updates included
- 24/7 priority support
- Instant activation
- Cancel anytime
- All updates included
- 24/7 priority support
About the Support Ticket add-on
The Support Ticket add-on turns customer questions and issues into trackable tickets inside StriveMake, so nothing gets missed. Each ticket records the request, who is handling it and its status from open to resolved. Because it runs in your workspace, a ticket links to the customer record, the related order and the team member responsible. One login connects support to sales and operations, and reports show response times and open volumes, helping you keep service quality steady as your customer base grows.
What you can do with Support Ticket
- Log customer issues as trackable support tickets
- Assign tickets to team members and set status
- Link tickets to customers and their orders
- Monitor open volumes and resolution progress
Who Support Ticket is for
Support teams that need to track customer issues and resolve them without losing context.
Support Ticket — frequently asked questions
What does the Support Ticket add-on do?
It gives StriveMake a help desk for logging customer issues as tickets, assigning them to staff and tracking each one through to resolution. Because tickets connect to customer records and orders, your team sees the full history behind every request and can respond with the right context instead of starting from scratch.
How much does the Support Ticket add-on cost?
The Support Ticket add-on is $9,00/month or $86,00/year on top of your StriveMake plan, and you can turn it off whenever you like.
Can tickets be assigned to specific team members?
Yes. Each ticket can be assigned to a responsible person, with a status that moves from open to resolved. This makes ownership clear, prevents requests from slipping through the cracks and lets managers see who is handling what across the support queue.
Does Support Ticket work with the rest of StriveMake?
It does. Tickets link to the CRM customers, orders and team members in your workspace, so a support case sits beside the sale and the contact it relates to. This connected view helps your team resolve issues faster and keeps service joined up with the rest of the business.
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With StriveMake, you can conveniently manage all your business functions from a single location.
